Shipping and Returns

Shipping & Returns

At Unique Treasure Bay, we want your shopping experience to be simple, transparent, and dependable.

Shipping

We work with carefully selected suppliers to fulfill and ship our products. Because products may be shipped from different suppliers or fulfillment locations, delivery times and shipping charges may vary by item.

Estimated shipping information is provided when available during the shopping or checkout process. Please allow additional time for order processing, weekends, holidays, severe weather, or carrier delays.

If your order contains products from more than one supplier, your items may arrive in separate packages and at different times.

Order Tracking

When tracking information is available, it will be provided after your order has been processed and shipped. Please allow time for the carrier’s tracking system to update.

Returns

If you need to request a return, please contact us before sending any product back. Because our products may come from different suppliers, return instructions and return locations can vary by item.

Items should generally be unused, in their original condition, and in their original packaging. Some products may not be eligible for return for hygiene, safety, personalization, or other reasons disclosed with the product or required by applicable law.

If an item arrives damaged, defective, or incorrect, please contact us promptly and include your order number and photographs of the item and packaging when possible.

Refunds

Approved refunds will be issued to the original payment method. Processing times after approval may vary depending on your bank or payment provider.

Original shipping charges and return shipping costs may be non-refundable except where the item is damaged, defective, incorrect, or otherwise required by applicable law.

Questions?

If you have questions about shipping or a return, please contact Unique Treasure Bay through our Contact Us page before returning an item.